How to Face Your Critics

ref: http://blogs.hbr.org/baldoni/2010/02/how_to_own_up_to_criticism_in.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness%2Fbaldoni+%28John+Baldoni+on+HBR.org%29

• Show up
• Be open
• Be cool
• Acknowledge your shortcomings
• Criticize gently
• Smile frequently
• Know when to close the engagement