ref: http://www.entrepreneur.com/article/220058
Coaching is a different approach to developing employees' potential. With coaching, you provide your staff the opportunity to grow and achieve optimal performance through consistent feedback, counseling and mentoring. Rather than relying solely on a review schedule, you can support employees along the path to meeting their goals. Done in the right way, coaching is perceived as a roadmap for success and a benefit. Done incorrectly and employees may feel berated, unappreciated, even punished.
These seven steps, when followed, can help create a positive environment for providing feedback:
Step 1: Build a Relationship of Mutual Trust
Step 2: Open the Meeting
Step 3: Get Agreement
Step 4: Explore Alternatives
Step 5: Get a Commitment to Act
Step 6: Handle Excuses
Step 7: Provide Feedback
Effective coaches understand the value and importance of giving continual performance feedback to their people, both positive and corrective. There are a few critical things to remember when giving feedback to others. Feedback should:
- Be timely
- Be specific
- Focus on the "what," not the "why."
- Use a sincere tone of voice
